Outbound call center services have been an important part of any business’s revenue generation or revue enhancement strategy. In the old days, outbound call center processes were synonymous with sales. It was clear that when someone from a call center calls you, they are going to try and sell something. Over the past decade, there have been many outbound processes that have more to do with customer retention and customer feedback than revenue. However, revenue enhancement remains one of the key outbound processes that are outsourced.
